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Understanding and implementing customer personas for better engagement

At the core of any successful business is the ability to understand your customers on a profound level. It’s all about connecting with your target audience, understanding their needs, desires, and why they want to buy into your product or service. That is how you attract buyers, grow consumer loyalty, and see business success! 

So, how can you start understanding your target audience on a more personal level? The answer is by building customer personas. 

A customer persona, or a buyer persona, is a detailed, semi-fictional representation of a brand’s ideal customer. As well as basic demographic information, it includes the preferences, behaviours, and buying motivations of an audience segment, providing businesses with a deeper understanding of their target users. 

The Benefits of Using Customer Personas

Customer personas are archetypes of a business’ ideal customers, including their needs, pain points, and aspirations; creating them is usually the first step to building engaging,  personalised campaigns. Instead of developing generic communications, or opting for a  one-size-fits-all approach, marketing materials can be tailored to resonate with specific customer segments. These more personal campaigns are likely to increase the chances of conversion, with research showing that 76% of customers are more likely to consider a brand that gives them personalised communications. 

Customer personas can also guide businesses in the right direction when it comes to product development, marketing strategies, and customer engagement. By providing valuable insights into what customers want and need, organisations can better improve products or services based on consumer preferences and pain points. 

Lastly, customer personas allow brands to connect with their customers on a personal level and engage with them in a more meaningful way. This in turn paves the way for building strong brand-consumer relationships, leading to increased customer loyalty. 

Creating Customer Personas

Now that we’ve established the importance of customer personas, how are they built?

The first step is to conduct research, which can be done using existing customer data such as purchase history, website analytics, and social media engagement. This helps identify patterns and trends that can provide a better understanding of customers. 

Direct interaction with the target audience through surveys and interviews is another effective way to gather relevant information. Through such research, demographic details, such as age, gender, geographic location, income, and occupation can be collected, as well as useful psychographic information, including the interests, values, beliefs, and lifestyles of the chosen customer base. 

By getting a full grasp of these characteristics, businesses can better understand the core principles of their customers and align their brand positioning and messaging to resonate with them. 

Once customer personas have been developed, they can be used to create personalised, targeted communications. 

For example, when engaging a younger target audience, social media marketing would be a preferred communication method, using TikTok and Instagram to share short, snappy and engaging videos. With Gen Z consuming more social media content than any other generation, it only makes sense to use these social media platforms to appeal to them and influence their purchase decisions. 

This greater level of personalisation works wonders in increasing the effectiveness of campaigns; in fact, customers are looking for more personalisation from brands nowadays and brands are delivering. Let’s take Amazon, for example, who have been creating personalised e-commerce experiences for their customers, by offering tailored product recommendations based on past purchases, search history, and many other factors. 

In our modern era, with thousands of different companies vying for consumer attention, understanding your customers and personalising your marketing is key to connecting with them and making your business thrive.

What do you think? Have you been implementing different customer personas in your marketing strategies? Let us know!

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