Understanding the benefits of providing a positive customer experience, Insite Energy and SAV Systems approached us with a challenge: create a cloud-based, mobile-responsive website to help them achieve their goal of becoming the lowest-cost pay-as-you-go smart metering app solution for heat networks.
One of the key elements to ensuring the UK successfully achieves its 2050 carbon targets is the use of heat networks, but their success is dependent on consumer experience. Having on the go access to energy usage has been proven to encourage mindful consumption, reducing energy usage and providing cost savings.
So, working closely with their in-house team, we developed KURVE, the UK’s first-to-market digital smart metering and pay-as-you-go (PAYG) web-app for heat networks.
With customer experience at the forefront of all decisions, we began with the initial branding, then developed a full suite of designs and executed the application build and testing.
The result was an intuitive application that was easy to understand and navigate, despite the complexities of the app itself. With a natural customer interface that facilitates quick, simple payments and transactions, KURVE’s seamless user experience has proved to be a fantastic benefit to both consumers and clients.
Having successfully launched at its first site, the app has helped to save an average of £370 per property, and won the ‘Heat and Efficiency: Digital Innovation of the Year’ award at the Decentralised Energy Awards 2021.
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