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London - Great Portland Street / Hybrid Remote

Senior Account Manager

Team:
Client Partnership

Role overview

We are in search of a dynamic and experienced Senior Account Manager to join our Client Partnership department. As a Senior Account Manager at Brandwidth, you will manage and develop long-term client relationships and work with cross-functional internal terms to ensure the commercial success and delivery of Brandwidth’s solutions according to the client’s needs.

You will be reporting to Chiara Marino (Senior Digital Account Manager)

Skills/Responsibilities

As a Senior Account Manager at Brandwidth, you will:

Client Strategy, Leadership & Growth

  • Help develop and implement strategies alongside our Account Directors which grow both existing and new clients, including identifying and pursuing new opportunities.
  • Ensure that client’s needs and expectations are met and that their projects are delivered on time and within budget, maintaining targeted margins.
  • Build and maintain relationships with clients, developing trust and credibility with important decision-makers.
  • Identify early and address any issues or challenges that may arise in our client relationship.
  • Embrace client and market intelligence to hone tactics and targeting methods to improve conversion rates with the effective interpretation and application of data.
  • Lead internal client-centric conversations about budgeting and forecasting, working with the finance team at main reporting milestones to inform and agree on resourcing requirements.

 

Creativity, Strategy & Innovation

  • Stay up to date on industry trends and developments and provide guidance and counsel to clients on how to best use digital marketing and technology to achieve their business goals.
  • Research and appreciate clients’ long-term business strategies to ensure alignment with KPIs and political motivations to manoeuvre our businesses into positions of influence.
  • Inspire clients to invest in new methods to achieve their goals with the innovative application of new digital products to capture and maintain competitive advantage.
  • Use your experience in digital platforms and tools to enhance concepts and proposals and inspire faith in our knowledge and quality to create leads and unlock budgets.

You will bring:

  • Proven experience in client services or account management within a digital agency, with a strong background in digital platform experience design, data science, digital transformation, and e-commerce.
  • Experience in helping create and deliver multi-channel strategies for clients that encompass always-on content and communications.
  • Experience with client retention, revenue growth, and achieving results.
  • Excellent interpersonal, communication, time management and influencing skills. Experience in managing stakeholder relationships.
  • Clear passion for digital technology and the use of strategy to guide digital transformation.
  • Good understanding of customer journey optimisation across all digital channels
  • Experience in Adobe Suite (Experience Manager, Commerce, Target, Analytics) is an advantage.

And in return, Brandwidth offers:

  • Unlimited Holiday
  • Flexible, hybrid working
  • Annual bonus scheme
  • Private Health Plan
  • Life Assurance x 4 Salary
  • Income Protection
  • Enhanced Maternity & Paternity
  • Pre-tax workplace nursery funding
  • Season Ticket Loans and Cycle Scheme
  • Mental Health wellbeing services
  • Gym Membership discounts
  • Perks Programme (inc. well known energy, retail and health)
  • Up to 40% off a new electric car

Brandwidth recognises that managing diversity is a continuous process of improvement and not a one-off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients.

As a growing, global company, we focus on fairness and inclusion, ensuring that merit, competence and potential are the basis for all decisions about recruitment, development and appraisals. Brandwidth takes pride in keeping up to date with employment law and best practices when promoting equal opportunities and ensuring a diverse workforce.

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